At Wristuno, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return request.
You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team immediately. Once your cancellation request is confirmed, we will process a full refund to your original payment method within 3-5 business days. Please note that orders already in the shipping process cannot be canceled.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition will not be accepted for return.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. All returned items must include this RMA number clearly marked on the outside of the package. We recommend using a trackable shipping service for your return, as we cannot be responsible for items lost in transit.
Upon receipt and inspection of your returned item, we will send you an email notification confirming the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution's processing times.
Original shipping charges are non-refundable, except in cases where the return is due to our error (e.g., wrong item shipped or defective product). Return shipping costs are the responsibility of the customer unless otherwise specified.
If you haven't received your refund within the specified timeframe, please first check with your bank or credit card company, as some institutions require additional processing time. If you've confirmed with your financial institution that the refund has not been processed, please contact us immediately with your order details and proof of return shipment. We will investigate the matter and work to resolve it promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: Wristuno
Address: 1400 S Clark St, Butte, Montana
E-Mail: [email protected]
Phone: +1 406-723-2512
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM Mountain Time, to assist you with any questions or concerns regarding returns or refunds.
